Frequently Asked Questions
Can I put bubbles or bath bombs in the hot tub?
No. Adding bubbles, bath bombs, or any foreign substances will result in a $200+ cleaning fee. The tub will need to be fully drained and cleaned.
Can I use bubbles or oils in the pool?
No. Absolutely no soap, bubbles, or oils are allowed in the pool. You will be charged for full drainage and cleaning if any are used.
What happens if something is damaged during our stay?
Please notify us immediately. Accidents happen, but failure to report damage will result in additional charges based on repair or replacement costs.
Are pets allowed?
Pets are not allowed unless explicitly stated in the listing. Bringing unauthorized pets will result in a fine and possible removal from the property.
Do you allow parties or events?
No parties, events, or loud gatherings are permitted. Noise complaints or disturbances may result in removal without refund.
Is early check-in or late checkout available?
We try to accommodate when possible. Please message us in advance to request early check-in or late checkout. Fees may apply and are subject to availability.
What should I do if there’s a maintenance issue during my stay?
For non-emergencies, use the contact form or email us at [email protected]. For emergencies, refer to the contact info provided at check-in.
Do you provide Wi-Fi information?
Yes. The Wi-Fi name and password are provided in your check-in instructions and posted inside the property.
Is there parking available on-site?
Yes, free parking is available. Please refer to your check-in instructions for parking locations and limits. Do not block other guests or neighbors.
What is your cancellation policy?
Our cancellation policy follows Airbnb’s standard terms unless otherwise stated. Please refer to your reservation details for the specific policy.